Shipping
How long does shipping take?
Most orders ship within 1-3 business days and arrive within 7-14 business days depending on your location.
Do you ship internationally?
Yes, we offer worldwide shipping. Rates and timelines are calculated at checkout.
Is shipping free?
Yes, all orders over $35 ship free.
Returns
What's your return policy?
We offer 30-day easy returns on unused items in original condition. See our Return and Refund Policy for full details.
How do I start a return?
Contact us with your order number and we'll walk you through it.
Products
Are your carriers safe for air travel?
Our carriers are designed for everyday adventures like walks, hikes, and car rides. Check with your airline directly for their specific pet carrier requirements before flying.
What sizes do your carriers fit?
Each product page lists size and weight guidance for your pet. If you're unsure which size is right, reach out and we're happy to help.
Still have questions?
We're a small, hands-on team and happy to help. Get in touch and we'll get back to you as soon as we can.